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Part II Enhanced Customer Service Through Better Business Communications

Part II Enhanced Customer Service Through Better Business Communications

Understand the communication barrier when using acronyms, abbreviations, and other Mortgage Industry jargon.

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About this course

Review various communication options when dealing with the customer.  Understand the communication barrier when using acronyms, abbreviations, and other Mortgage Industry jargon.  Explore the benefits to you and the customer by Saying this and not That.  Better Communication can lead to a better experience and shorter mortgage process.

Learning Objectives: Explore different communication options to enhance the customer experience.

Recommended Prerequisites: None

Curriculum36 min

  • Part II: Enhanced Customer Service Through Better Business Communications 36 min
  • Course Completion

About this course

Review various communication options when dealing with the customer.  Understand the communication barrier when using acronyms, abbreviations, and other Mortgage Industry jargon.  Explore the benefits to you and the customer by Saying this and not That.  Better Communication can lead to a better experience and shorter mortgage process.

Learning Objectives: Explore different communication options to enhance the customer experience.

Recommended Prerequisites: None

Curriculum36 min

  • Part II: Enhanced Customer Service Through Better Business Communications 36 min
  • Course Completion